Job Responsibilities
- Perform QC testing to validate policy adherence and appropriate decisioning
- Monitor reporting and communicate business results to senior management
- Work with business partners and bankers to understand gaps and drive process improvements
- Apply a critical eye in evaluating existing processes and frameworks; challenge the status quo and recommend solutions / enhancements to operating models and controls
- Lead by example and help build a culture of collaboration, innovation, urgency, and accountability
- Provide regular, contextual feedback and coaching to staff
Required qualifications, capabilities, and skills
- Minimum of 7 years’ experience with Business Banking, Consumer and/or Fraud Operations
- Bachelor’s degree or equivalent experience
- Demonstrated ability to communicate to all levels of the organization, including Executive Leadership
- Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills
- Ability to work in a high paced environment, be flexible, follow tight deadlines, organize, and prioritize work
- Be a team player who shows commitment and dedication and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives
- Experience building cross-functional relationships to drive business results
Preferred qualifications, capabilities, and skills
- Experience in Chase banking systems such as Customer Assist and Business Central
- Understanding of Business Banking, fraud, investigation/case related experience
- Understanding of CORE processes and proven track record of control automation