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Apple Apple Support College Program Home Advisor - Southern University United States, Texas, Houston 792767102
31.03.2025
- Enrolled through December of 2027 or later in at least one class at a university in the U.S. pursuing a bachelor’s degree or higher
- A quiet home workspace, ergonomic chair, desk
- A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency
- Available for five weeks of full-time paid training during the summer on a set schedule totaling 40 hours a week: four, 8 hour shifts during the week and one 8 hour shift on Saturdays
- Post training, available to work 20 weekly hours, similar to the training schedule
- Able to flex up or down in weekly hours when school is not in session, based on business needs
- Able to meet minimum typing speed of 40 WPM while talking with customers
- Successful completion of a pre-employment assessment, background check and initial training
- 2.7 GPA
- Business, Communications, Computer Science, Engineering or any other tech related major
- Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
- Approach opportunities flexibly and with good judgment
- Model high standards and demonstrate quality, honesty and accountability
- Able to navigate difficult conversations and display resilience after challenging situations
- Potential to effectively tailor communication and style to differing audiences
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Thrive on a team where expertise is shared and feedback is welcome
- Effective time management, including ability to multitask, organize and prioritize
- Able to research and grasp technical information across multiple tools while respecting customer privacy
- Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges
- Makes space to listen, learn, and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
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