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Apple Trainer Retail Customer Care India, Telangana, Hyderabad 792210960
06.03.2025
Description
A Trainer onboards our vendor, which includes facilitating train the trainer, supporting classroom observations, providing facilitation feedback and evaluating our partners.
Minimum Qualifications
- Proficient in both Hindi and English
- Experience understanding contact centre key metrics and supporting from a training and quality perspective
- Excellent presentation and facilitation skills
- Ability to assess learning needs and identify performance gaps
Preferred Qualifications
- Able to apply a variety of learning technologies to address specific learning and performance needs
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Experience defining curriculum strategies and learning plans
- Understanding of learning management systems, performance data analysis and reporting tools
- Experience designing and developing training content, courses or programs, and training evaluation
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
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