Honeywell Senior Customer Experience Training Professional Hi Tech Gas Detection 

United States 

790784054

In this role, you will impact the success and sustainability of Honeywell by strategically identifying, attracting, developing, and retaining skilled individuals in the Hi Tech Gas Detection industry. Effective customer experience training not only enhances our organizational performance and innovation but also fosters a positive workplace culture, aligning individual strengths with business objectives to drive long-term growth and competitive advantage.
• Develop and implement the customer experience training strategy and initiatives for Hi Tech Gas Detection in the IA SBG.
• Define the training roadmap and ensure alignment with business goals and objectives.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills specific to the Hi Tech Gas Detection industry.
• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.
• Manage a team of training professionals and subject matter experts.
• Provide guidance, mentorship, and support to ensure the successful execution of training programs.
• Partner with senior leadership to shape the customer experience vision and strategy for Hi Tech Gas Detection.
• Influence strategic decision-making and drive alignment with the organization's goals and objectives.
• Evaluate the effectiveness of training programs through data analysis and feedback.
• Continuously improve training methodologies and approaches to ensure maximum impact and engagement.
• Stay updated with industry trends and best practices in customer experience training.
• Incorporate innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
• Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development The salary range for this position is $89,000 - $111,200. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. • 6 years of proven experience in customer experience training or related field, with a track record of successfully designing and delivering comprehensive training programs.
• Strong leadership skills with the ability to manage and mentor teams of training professionals and subject matter experts.
• Excellent communication and presentation skills.
• Ability to effectively communicate complex concepts and ideas to diverse audiences.
• Knowledge of instructional design principles and adult learning methodologies.
• Experience in developing engaging and interactive training materials and resources.
• Experience in managing training programs in a global organization.
• Familiarity with cultural nuances and ability to adapt training strategies to different markets and regions.
• Analytical mindset with the ability to analyze training needs, evaluate training effectiveness, and make data-driven decisions.
• Experience in collaborating with senior leadership and presenting to stakeholders.
• Ability to influence strategic decision-making and drive alignment with the customer experience vision

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to achieve training goals and objectives.
• Strong project management skills.
• Ability to manage multiple training initiatives simultaneously and deliver results within defined timelines.
• Experience in driving a learning culture within an organization.
• Ability to foster a continuous learning mindset and promote knowledge sharing and collaboration.

• JOB ID: req453159
• Category: Customer Experience
• Location: 405 Barclay Blvd,Lincolnshire,Illinois,60069,United States
• Nonexempt