Citi Group BANAMEX GERENTE DE ESTRATEGIA COMERCIAL / 

Mexico, Mexico City 

788862616

Responsibilities:

• Provides training for telephone representatives for business campaigns.
• Monitors the results of each campaign in the telephone centers.
• Monitors and evaluates indicators of quality parameters.
• Implements and executes initiatives to achieve results.
• Verifies fulfillment of goals and hours worked of each representative.
• Coaches sales representatives.
• Implement the operational criteria for each campaign.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 expierence in banking or marketing.
• Good analytical skills and decision-making.
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented
• Proactive leadership and motivational skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

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