Amazon Sr Customer Solutions Manager Financial Services Industries 

United States, Illinois, Chicago 

788182025

You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end cloud adoption experience. Your customers capture the full value potential of AWS’ industry-leading solutions.
Key job responsibilities
• Orchestrate a near, mid, and long-term vision and strategy for the overall customers' cloud transformation by collaborating with customers and the AWS account teams
• Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
• Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and enablement
• Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
• Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
• Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
A day in the life
• You will drive business value realization, have a strong technical background, be detail driven, have excellent problem solving abilities, and be an exemplary communicator both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions
• You will identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization, develop trust based, long term strategic relationships with customer leaders, and maintain an in-depth knowledge and understanding of existing and developing cloud technologies
• You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation for our customersAbout the team
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Bachelor's degree in science, technology, engineering, math, business or equivalent experience

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.