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Microsoft Senior Technical Support Engineer- Dynamics Finance Taiwan, Taoyuan City 786279058
17.07.2025
Qualifications
- Strong understanding of Dynamics 365 Finance modules.
- Excellent problem-solving and communication skills.
- Proficiency in JavaScript, TypeScript, C# and .NET technologies.
- Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS).
- Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior.
- Analyze logs, traces, and reproduction steps to identify root causes in a complex environment.
- Having accounting knowledge is a plus.
Responsibilities
- Provide Tier 2/3 support for Finance related issues in Dynamics 365 Finance (Modules like AR, AP, General ledger, Project operations, Fixed assets, Budget, HR etc.).
- Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry.
- Analyze and resolve system problems across Finance related modules.
- Collaborate with global support teams to escalate and resolve complex issues.
- Document technical solutions and contribute to internal knowledge bases.
- Participate in onboarding and training sessions for new Finance features.
- Act as a liaison between frontline support and product engineering teams.
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