Microsoft Technical Support Engineer- Dynamics Finance 

Taiwan, Taoyuan City 

382509958

• Strong understanding of Dynamics 365 Finance modules.
• Excellent problem-solving and communication skills.
• Proficiency in JavaScript, TypeScript, C# and .NET technologies.
• Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS).
• Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior.
• Analyze logs, traces, and reproduction steps to identify root causes in a complex environment.
• Having accounting knowledge is a plus.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Provide Tier 2/3 support for Finance related issues in Dynamics 365 Finance (Modules like AR, AP, General ledger, Project operations, Fixed assets, Budget, HR etc.).
• Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry.
• Analyze and resolve system problems across Finance related modules.
• Collaborate with global support teams to escalate and resolve complex issues.
• Document technical solutions and contribute to internal knowledge bases.
• Participate in onboarding and training sessions for new Finance features.
• Act as a liaison between frontline support and product engineering teams.