Rapid7 Associate SOC Advisor 

United States, Virginia, Arlington 

785968967

About the Role

The shifts are: Sunday-Wednesday, Wednesday-Saturday

In this role, you will:

• Assist in supporting incident response engagements through customer communications and reporting

• Triage alerts in our global alert queue alongside experienced analysts

• Work closely with TACOPS analysts and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture

• Review and generate high-quality accurate and contextual customer deliverables

• Perform log search queries to identify suspicious activity in customer environments

• Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans

• Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations

• Ensure that customer’s Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

• Assist in technology deployment and client onboarding processes

• Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base

The skills you’ll bring include:

• Associates or Bachelor’s Degree in Information Technology and related disciplines, or two or more years of related experience

• Experience using a home-lab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience

• Significant client relationship management experience

• Strong understanding of common enterprise technologies

• Proven ability to convey extremely technical concepts to audiences with varying technical prowess

• Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.

• Interest in technology deployment and configuration experience

• Strong interest in security frameworks and concepts

• Exceptional organization and time management abilities

• Peer-reviewing colleagues’ work for errors and inaccuracies i.e quality assurance

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 11,000+ global customers ahead of whatever’s next.