JPMorgan Cross-Skill Specialist II - San Antonio TX 

United States, Texas 

785271146

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Specialist’s work is creative, exciting and different every day.

As a Cross-Skill Specialist in Collections/Card Pre- and/or Post-Charge Off and Service/Retail Consumer English, you will focus on business results by offering options and finding solutions to help our customers.

Job Responsibilities:

• Communicate with Card Collections pre- and/or post-charged-off and Retail Consumer English customers simultaneously in a metrics-driven environment
• Collect on pre- and/or post-charged-off accounts, while demonstrating a high level of sensitivity and compassion in difficult situations
• Document Card Collections pre- and/or post-charged-off and Retail Consumer English customer account activities thoroughly and concisely, while navigating multiple technologies and staying engaged with our customers
• Ensure appropriate customer outcomes, by approaching problems logically and with good judgment
• Work independently and in a team environment to meet or exceed scorecard goals
• Proactively offer suggestions and solutions on process improvements

Required Qualifications, Capabilities and Skills:

• Negotiation and decision-making skills
• Must be willing to work in an environment that requires phone customer interaction
• Previous experience in Retail Service (phones) or Card Collections pre- and/or post-charged-off functions
• Proficient in basic computer functions, equipment and software including launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
• Be efficient in basic math skills
• High school diploma/GED

Preferred Qualifications, Capabilities and Skills:

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone, writing or face-to-face

Work Schedule

Work hours will vary within a fulltime, 40-hour-per-week schedule. You must be willing to work schedules during our operating hours, which may include evenings, weekends and holidays. Specific information will be provided by the recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).