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AlignTech Sales Support Administrator Thailand, Bangkok 78513388
07.04.2025
· Responsible for effectively, efficiently, and promptly responding to Sales team inquiries, requests, via phone, e-mail, or mail to support the sales administration task.
· Support sales team by managing and coordinating allaspects of sales process.
· Competent in the use of company systems to support in treatment status and sales follow up
· Participate in activities designed to improve customer satisfaction and drive sales business performance
· Support Sales team for sales and marketing material preparation
· Participate in special projects and/or training when requested
· Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
· Make inbound and outbound call to customers for handling the enquiries
· Other ad-hoc tasks as assigned
Order and Documentation Management :
· Support sales department in database input related with marketing and customer support info, client contacts info.
· Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
· Support the customer master data , sales report in Salesforce data system as requested
·Logistic and Delivery Coordination :
· Coordinate with the related department to track and follow up the order and update the progression with client
·Payment and Financial Processing :
· Provide the database and any request from customers related to the financial information
· Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiries
Product Knowledge :
· Maintain a basic knowledge in orthodontic/dental concepts and topics
· Possess comprehensive knowledge of company processes, sales procedures, and product information/materials
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
· Minimum 3 years of experience in sales coordination, or sales administrator work experience preferably in a medical device customer-based environment
· Bachelor’s degree in any related field.
COMPUTER SKILL
· Familiarity with Windows software. Ability to learn software applications quickly
OTHER SKILLS AND ABILITIES
· Ability to focus attention to detail
· Ability to consistently follow through activities and projects to completion
· Ability to perform in a fast-paced environment
· Ability to act and speak with confidence
· Possess a service excellence mindset
· Possess a strong customer focused orientation with good interpersonal skills
· Ability to communicate effectively and professionally and in a tactful manner with internal and external
· Quick learner , able to work under pressure, and responsible
- Employment Type
- Workplace type
·Sales and Marketing Management :
· Responsible for effectively, efficiently, and promptly responding to Sales team inquiries, requests, via phone, e-mail, or mail to support the sales administration task.
· Support sales team by managing and coordinating all
aspects of sales process.
aspects of sales process.
· Competent in the use of company systems to support in treatment status and sales follow up
· Participate in activities designed to improve customer satisfaction and drive sales business performance
· Support Sales team for sales and marketing material preparation
· Participate in special projects and/or training when requested
· Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
· Make inbound and outbound call to customers for handling the enquiries
· Other ad-hoc tasks as assigned
·Order and Documentation Management :
· Support sales department in database input related with marketing and customer support info, client contacts info.
· Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
· Support the customer master data , sales report in Salesforce data system as requested
·Logistic and Delivery Coordination :
· Coordinate with the related department to track and follow up the order and update the progression with client
·Payment and Financial Processing :
· Provide the database and any request from customers related to the financial information
· Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiries
·Product Knowledge :
· Maintain a basic knowledge in orthodontic/dental concepts and topics
· Possess comprehensive knowledge of company processes, sales procedures, and product information/materials
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
- Minimum 3 years of experience in sales coordination, or sales administrator work experience preferably in a medical device customer-based environment
- Bachelor’s degree in any related field.
COMPUTER SKILL
- Familiarity with Windows software. Ability to learn software applications quickly
OTHER SKILLS AND ABILITIES
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external
- Quick learner , able to work under pressure, and responsible
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
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