JPMorgan Corporate Receptionist - year Fixed Term Contract 

Netherlands 

784830850

As a Corporate Receptionist in Amenity Services Team, you will be the first point of contact for all employees and guests visiting JPMC and responsible for the day to day running of the Client Centre Reception. You will be managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed. You will also be responsible for ensuring that the high standards of service are maintained through proactive and competent administrative support within the Client Centre Reception core responsibilities.

Job responsibilities

• Manage the welcome process and registration of visitors and clients according to security procedures, is always informed and aware of all visitor and client arrivals
• Deliver service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product. Acts as the first point of contact for general enquiries and transferring calls to the correct department
• Take responsibility for overcoming issues affecting service standards and communicates any ongoing/potential issues that need to be addressed, ensuring effective communication at all times
• Ensure Client rooms, including the reception, seating area, corridors, washrooms and public spaces are clean, presentable, clutter free at all times
• Manage smaller location Client Centre/meeting room operation including room bookings, serving light food and beverage supplies
• Coordinate audio visual and furniture set ups with relevant partners
• Manage food and beverage vendor relationships in the location. Manages catering orders with an in house or an external catering supplier
• Plan and assists delivering Client Centre events
• Order adequate supplies of stationery and sundries for the Reception Desks and requests new orders when required. Orders, replenish and maintain employee pantry stock. Maintain small ware stock and replenish as required
• Ensure all Amenity Services invoices are managed as per agreed procedure and paid as per contractual agreement

Required qualifications, capabilities, and skills

• Client-facing experience
• Client service experience within a corporate, leisure or hospitality environment
• Track record of quality service provision
• Strong interpersonal skills
• Highly organized; ability to handle multiple tasks and apply judgment to prioritize
• Excellent communication skills; both oral and written
• Team player

Please note that this a fixed term contract for 1 year.