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Honeywell Exp Tech Supp Professional 
Republic of Korea 
78463756

25.09.2024
JOB DESCRIPTION
Design solutions to drive safe living and quality of life

JoinUs and Make an Impact.

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities
  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge
WE VALUE
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills


Additional Information
  • JOB ID: HRD237786
  • Category: Customer Experience
  • Location: 4th & 5th & 7th Floor, Sangam IT Tower,B4-4 Sangam-dong DMC, Mapo-gu,Seoul,SEOUL-T'UKPYOLSI,121-270,Republic of Korea
  • Nonexempt