Microsoft Technical Support Engineer - Azure Subscription Management 

Japan 

784313342

Skills/Experience

• Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry

TECHNICAL SKILLS:

• Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
• General IT Knowledge, Familiar with Microsoft Excel.
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing
• and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
• Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)

SOFT SKILLS

• Strong communications skills
• Effective, polished interaction with customer to gather information quickly; perform effective troubleshooting, communicate next steps and status, and drive to resolution
• Demonstrable troubleshooting skills
• Cross-team collaboration
• Logical and critical thinking
• Passion for technology and customer support

Language Qualification

• Japanese Language: fluent in reading, writing and speaking
• English Language: confident in reading and writing; moderate spoken English skills

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Response and Resolution

• Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• Participate in communities with peer delivery roles.
• Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness

Product/Process Improvement

• Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements