Amazon Principal Robotics Deployment Amazon 

United States, Massachusetts 

781325647

Key job responsibilities
As a Robotics Deployment STL your primary responsibilities are:• Demonstrating ownership by acting as the Single Point of Contact (SPOC) for all things Deployment related with your Robotics customer, partner, and stakeholder teams
• Coordinating with each Deployment team on service deliverables: Deployment Readiness (DR), Systems Integration (SI), Robotics Deployment Engineering (Int’l and NA RDE), Strategy & Operations (S&O), Infrastructure Readiness (IR) on clear definition of the Customer Delivery Solution (set of services) and the respective measures of delivery success
• Establishing a mechanism and cadence to manage total Customer Delivery Solution status by deployment service
• Managing escalations or misalignments when there are risks to delivering committed services with high quality; facilitating/leading tradeoff decisions with customers, stakeholders, and partner teams when there are conflicting priorities
• Working with Deployment teams to determine whether a decision is a one-way or two-way door. Managing necessary discussions with customer and partner teams to manage expectations, impacts, and risks, associated with said decision(s)
• Ensuring role clarity as it relates to the service delivery teams and escalating to functional leadership when there are misalignments that impact delivering on commitments
• Developing and publishing a clear RACI to create transparency with customer teams and to drive ownership and accountability
• Leading any associated Lessons Learned, Root Cause Analysis, or Retrospectives with regard to Customer Solution Delivery
• Coordinating across internal teams (i.e. Robotics Supply Chain, Robotics Manufacturing, Global Engineering Services, and Global Safety & Support) to ensure alignment and enablement of delivering deployment services
• Exercising strong technical judgement to influence and drive deployment methodology expertise to program level decisions
• Ability to understand scalability requirements and determine feasibility of technology deployments at scale – acting as the voice back to Product and Engineering teams to protect for those requirements on emerging technical products

• 7+ years of end to end services delivery experience
• 10+ years of technical product or program management experience
• Bachelor's degree
• Experience with service delivery and management of tradeoffs with customers
• Experience owning/driving service delivery strategy and definition
• Experience managing service delivery expectations across cross-functional teams, building processes and coordinating dependencies
• Experience with technical product management (HW and SW)

• 7+ years working in a service delivery capacity
• Strong track record for delivering results through influencing others
• Ability to work effectively across multi-disciplined teams
• Ability to communicate clearly (both written and verbal), define problem statements, create a “one team” delivery model, and drive actions towards a common goal
• Ability to decompose complex problems and find straight-forward, simplified solutions
• Ability to understand the audience and communicate effectively to senior leaders