Job Summary:
Shift: As per business requirements
Responsibilities:
- Attends to HR mobility-related functional inquiries/requests/activities as assigned (including inquiries or requests via telephone or email) by established policies and procedures
- Ensures all tasks/projects are processed, documented, and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
- Ensure all-new process updates are incorporated while completing activities/projects
- Respond to customer needs and inquiries, exercise good judgment in applying concepts and guidelines
- Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
- Responds to emails and queries promptly
- Prepares and contributes to reporting as directed
- Actively participates and completes the performance management and development plan activities.
- Identify potential areas for process improvements and make recommendations to the Supervisor
- Assists with GDS initiatives and other projects as assigned
- Ensures GDS organizational policies and processes are followed
- Willing/ready to work in variable/rotational shifts
Knowledge and Skills Requirements:
- Good communication, interpersonal, and customer orientation skills; works effectively with the team and with stakeholders(call/e-mails)
- Displays a positive attitude; meets challenges and changes with an open mind, demonstrates a commitment to the job
- Good organization, analytical and problem-solving skills; able to exercise judgment in day-to-day work activities
- Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
- Good financial number skills, eye for detail, organizational, analytical, and critical thinking skills
- Excellent computer skills in Microsoft Office applications (Word, Excel, PowerPoint, Teams)
- Curiosity and motivation to acquire new skills as necessary
- Ability to work within a diverse multicultural team
Education:
- Bachelor’s degree, preference will be given to those with HR Specialization
Experience:
- Minimum of 1 to 3 years of progressive experience in HR or a related field
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.