Capital One Experience Design Lead 

United States, Texas, Plano 

779741556

Plano Town Center (31064), United States of America, Plano, Texas Experience Design Lead

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

Example of Internal User focused work:

Example of External User focused work:

Regardless of the project you would be working on, our ideal candidate has designed apps and/or software - at scale - and understands the different approach and mindset required to create applications compared to simple websites. Extra points to someone who understands what it takes to develop applications, and has had some experience writing code themselves.

What You’ll Do:

As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:

Key Responsibilities

• Simplifying and translating complex business and software development workflows into easy-to-use experiences

• Collaborating with partners to create new interface and interactions patterns

• Creating consistent visual conventions across the application

• Working closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface

• Identifying and establishing design needs, requirements, and acceptance criteria

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface

• Engaging in portfolio prioritization to help set the strategy for the team

• Managing through shifting priorities to provide clear direction and input on product definition

• Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing

• Creating and facilitating design led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, and execution tasks

• Leading your team through career development plans to encourage talent growth

• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Creating style guides, iconography, and infographics that can be leveraged by teams

• Drive end-to-end product design by:

  • Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive

  • Framing problems, determining insights, and defining visual designs to serve customer needs

  • Ideating, sketching, and delivering low to high fidelity prototypes

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 5 years of experience in user interface design

Preferred Qualifications

• Bachelor’s degree or military experience

• Experience designing software or mobile applications, enterprise applications a bonus

• Experience creating responsive web layouts

• Experience creating components and interactive prototypes in Figma

• Familiarity with the software development lifecycle and writing code

• Familiarity with product development from inception to release

• Advanced degree, trainings, or certifications in User Interface design

• Designing for cross-channel experiences

• Experience designing for cross channel experiences

• Comfortable working with a variety of business partners and delivering outcomes

• Familiarity with design and prototyping tools, such as Sketch and/or Figma

• Familiarity with working in an established design system

• Experience managing a cross-functional team

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.