Microsoft Customer Engineer II 

India, Telangana, Hyderabad 

77869976

**Overall Experience:** 8 to 10+ years
**Relevant Experience:** 3 to 4+ years in Azure Data Engineering, automation, or similar domains.

• Azure Data Factory: Intermediate and above
• Azure Synapse Analytics: Intermediate and above
• Azure Databricks: Intermediate and above
• Azure Event Hub: Beginner to Intermediate
• Azure Purview: Beginner to Intermediate
• Azure Data Explorer: Beginner to Intermediate
• ETL: Intermediate and above
• SQL: Intermediate and above
• PySpark: Intermediate and above

• PowerShell: Beginner to Intermediate
• Kusto (KQL): Beginner to Intermediate
• Power BI: Beginner to Intermediate
• Microsoft Fabric: Beginner to Intermediate
• Coding knowledge (Python, .NET, etc.): Beginner to Intermediate
• Other Azure services: Beginner to Intermediate
• AI/ML: Beginner to Intermediate

• Engineering Mindset: Ability to ideate and lead automation initiatives, seeing them through to impact creation.
• Tech SME Experience: Experience mentoring peers and contractors, especially as a Subject Matter Expert (SME) in must-have areas.
• Strong problem-solving and debugging skills.
• Excellent communication and technical writing skills.
• Strong multi-tasker and self-starter with real passion for technology.
• Strong communications/soft skills, with passion to deliver great customer experience.
• Open to working through flexi hours.

• Engaging directly with Azure developers and IT professionals in Azure communities, including Azure PG groups, GitHub Repos, Microsoft Q&A, and Stack Overflow, to solve technical problems and provide insights.
• Submit pull requests to fix bugs and implement new product features on Azure SDK repos.
• Build prototype tools and models to analyze community data and improve efficiency.
• Being the voice and advocate for our customer, reporting and acting on observed areas for improvement.
• Providing prompt, efficient, detailed, customer-oriented service to Azure customers and developers.
• Building and updating Azure product documentation to help customers deliver solutions on Azure.
• Collaborating with Engineering and other multi-functional teams on specific customer-impacting issues and bugs.
• Working with other community engineers to ensure a consistent and high-quality level of support.
• Understanding how our customers use Azure services to provide valuable insights to business and development teams.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.
• Assuming responsibility for developing detailed knowledge about specific product lines and features.
• Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.
• Developing tools and workflows to optimize internal processes and enhance the customer experience.
• Creating and optimizing solutions using Azure Data Engineering tools such as Azure Data Factory, Azure Synapse Analytics, and Azure Databricks.
• Ideating and implementing automation initiatives to improve efficiency and reduce manual efforts.
• Mentoring peers and contractors in technical areas where you are an SME.
• Analyzing community data to derive actionable insights and improve processes.
• Advocating for customers by sharing trends and feedback with leadership and engineering teams.