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Microsoft Customer Experience Engineer II India, Karnataka, Bengaluru 121465252
16.07.2024
Qualifications
Skills listed below can help in being successful in this role, we don’t expect you to have all of them and we seek individuals who are excited about this role and love to learn what’s required.
• Real day-to-day external customer-facing experience and empathy
• Keen ability to communicate ideas effectively with engineers and engineering teams
• Proven skills and abilities to consistently create an amazingly positive experience for customers
• Track record of constant learning
• A strong team player
Technical Experience
• An understanding of Azure fundamentals, such as Governance, Security & Monitoring.
• Practical hands on experience in Migrating applications from on-prem to Azure PaaS offerings.
• Azure architecture skills.
• Experience with and ability to lead customers with two or more of the following:
o Application modernisation using Azure technologies such as (App Service, Storage, ASE, CDN)
o Containers on Azure (AKS, ACS)
o Integration using Azure Integration services (APIM, Functions, Service Bus, Logic Aps, Event Grid etc)
o Application Security on Azure (WAF, FrontDoor, Private Networking, Sentinel)
o OSS on Azure
o Azure AI
• Experience working with enterprise customers on Azure specific application development and deployment.
• Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support.
• Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others.
• Consulting and/or Delivery experience
Preferred Qualifications: Bachelors Degree
Responsibilities
As a customer engineer, you will primarily be working with customers in providing thoughtful guidance & sharing best practices to ensure reliable, scalable, secured and cost optimised deployment of their applications on Microsoft Azure. Some of the key responsibilities will include:
• Directly engage with customers and partners to validate migration new and existing Solutions for migration solutions; accelerate the customers project, provide knowledge and insight to build the customers confidence
• Drive product improvement by capturing product related feedback that can be triaged by the relevant Product teams.
• Lead & help support and develop junior team members.
• Provide local market insights and help grow the impact of the team.
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