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Cisco Customer Experience Manager India, Karnataka, Bengaluru 15816209
06.03.2025
Your Impact:Minimum qualifications:Preferred Qualifications:
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical Adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
- Knowledge of a single technology architecture
- 3 years of delivery experience and a solid understanding of software lifecycle practices.
- Experience developing and maintaining strong executive relationships
- Experience leading virtual cross-functional teams in a matrix organization.
- Experience with recurring revenue concepts, margin and attrition.
- Background in customer success
- Experience in driving software and service adoption and mitigating renewal risks
- Experience in handling financials and making strategic investment decisions
- Excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers
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