Yotpo Senior Implementation Manager 

Canada, Ontario, Toronto 

776954045

As an

What you’ll do

• Responsible for guiding customers through one or more of Yotpo’s products setup, training, and initial program launch
• Consistently onboarding complex accounts with exemplary customer experience, efficiency, and proactivity
• Demonstrates strong communication skills internally and externally, is able to tailor communication to different stakeholders within an organization (day to day POC through C-suite), and offers high touch service when required
• Strategic problem solver who can grow and optimize the Yotpo onboarding experience and process for our most strategic upmarket merchants
• Manage escalations independently and thoughtfully, developing a plan of action and engaging external parties only when appropriate
• Act as liaison and champion between customers and Yotpo leadership team (Product, Partners, Marketing, Sales, Delivery, Customer Success) to actively identify roadblocks and solutions during onboarding
• Proactively identifies potential challenges and recommends viable solutions to internal challenges or roadblocks to ensure all stakeholders are working in lock-step on top accounts and escalations
• Ensure all customers complete the required technical setup efficiently and according to project plan and timeline
• Mentors new team members across the GTM org and contributes to the development of best practices, resources, and training across the team

What you bring

• 3+ years of successful experience in client management/implementation/strategy/consulting
• Excitement and enthusiasm tackling complex, cross-functional challenges and operating in ambiguity
• Self-starter who is as comfortable working on their own as well as part of a wider team
• You have an advanced understanding of SaaS, explaining value narratives to client stakeholders, and complex integrations
• Experience working with large, strategic brands
• You’re an excellent relationship manager and excel talking to VP- and C-suite leaders
• Ability to collaborate effectively with cross-functional teams, including Sales, Partners, Product and Delivery
• You can effectively project manage and create organized plans that ensure customer success post-onboarding

About Yotpo:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Toronto office.
• Learn more about our