Philips Call Center Manager 

United States, Illinois, Chicago 

776041074

Call Center Manager

Patient Services Manager (Chicago, IL)

In this role, you will oversee and support the Patient Services team which operates in a 24/7/365 call center, responsible for servicing patients/customers with their ECG Solutions wearable heart monitor.

Your role:

• Manage and support the Patient Services team to ensure that operational goals are met successfully in line with all policies and procedures.

• Coach and develop supervisory staff, with a special focus on goal attainment, employee engagement, staff development, customer satisfaction, and identifying operational improvements while working collaboratively.

• Establishing productivity metrics and continuously monitoring performance to ensure team effectiveness, monitoring staffing, capacity, productivity, and performance levels.

• You will work within the ECG Solutions Patient Services department monitoring key performance indicators and ensuring the staff delivers a high level of customer services and quality in a team-oriented environment.

You're the right fit if:

• You’ve acquired 5+ years of experience in a leadership role with direct reports in call center environment.

• Your skills include efficient time management, data analysis, trend spotting abilities, KPI/quality management, computer proficiency, leading and developing teams while focusing on engagement.

• High School Diploma or General Educational Development (GED) (required); bachelor’s degree is preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are a dynamic and powerful people leader who is driven, ambitious, flexible, encouraging, analytical, and successful in a fast-paced, high-volume setting. You are also a skilled communicator.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Chicago, IL is $74,000 to $127,000

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

within commuting distance to Chicago, IL