Adidas SR SPECIALIST ECOM POST ORDER OPS EM 

South Africa, Gauteng, Johannesburg 

774611385

Purpose & Overall Relevance for the Organization:

Key Responsibilities:

· To support and lead the ongoing eCom operations in EMC regions consisting of UAE, KSA, Egypt & Morocco.

· Implement strategies to decrease COD transactions to improve cash flow and reduce financial risks.

· Drive initiatives to shorten delivery lead times, enhancing the overall consumer experience.

· Analyze return order journey to identify trends and implement measures to reduce return rates.

· Streamline return processes to ensure faster refunds to uplift Consumer Experience.

· Monitor and reduce cancellation percentages, keeping them within target thresholds.

· Monitoring of System order flow ensuring no-delays, efficiently through BI dashboards & Automated reports.

· Implement automation solutions (e.g., Excel macros, bots, or scripts) to reduce manual touchpoints in daily operations reporting.

· Act as the primary liaison for delivery issues and escalations, ensuring swift resolution, for both forward & return orders.

· Work closely with Platform Operations, Consumer Service, Legal, Global Business Services (GBS), and Service Management teams to ensure cohesive operations and policy compliance.

· Prepare and execute operational plans for highvolume sales periods, ensuring scalability and efficiency.

· Creating automation-driven escalation triggers for Order exception cases (e.g., for orders stuck in payment hold, tech failures)

· Identify and implement enhancements to backend systems (e.g., SFCC, SAP AFS, OMNI Hub) for smoother operations.

· Work with Supply Chain and Planning teams to enhance demand forecasting, reducing stockouts and overstocks.

· Investigate performance issues against KPIs and implement corrective actions, by having Weekly/Monthly reviews and provide visibility on action plans to line manager.

· Create data-driven dashboards/reporting visibility to managers to mitiage any

· Provide periodic analysis/assessment on backlogs and performance through dashboards/reporting/power point presentations.

· SLA Adherence on Delivery Lead times

· Next Day Delivery

· DC & Last mile SLA

· Bridging Tech Architectural gaps

· Inventory Synchronization

· Process enhancements & efficiencies

· Managing Cancellations

Key Relationships:

· Platform Operations

· Customer Service

· Supply Chain

· Planning

· Finance / GBS Team

· Legal team

· Data Solutions

· 3PL Partner

· Last mile carriers

· Other eCommerce enablers

Knowledge, Skills and Abilities:

· Knowledge and understanding of B2C business

· Strong knowledge in Tableau / BI Dashboards are essential

· Strong communication skills

· Knowledge of Supply Chain and/or Logistics

· Strong Microsoft Office skills are essential.

· Ability to contribute to a high-performance team environment where efficiency is measured

· High-level planning, organizing and reporting abilities.

· Strong Analytical skill & problem-solving ability

· Attention to detail and accuracy

· Proven ability to develop long lasting relationships with internal and external stakeholders

· Team Player with high level of collaboration

· Ability to manage and collaborate with internal and external stakeholders, working in time-zones

Requisite Education and Experience / Minimum Qualifications:

· University degree in Business and administration / Supply Chain or Logistics.

· Proven experience in BI tools (Tableau, Power BI), with strong ability to create, interpret, and optimize data dashboards for operational decision-making.

· Minimum 3 to 4+ years of overall work experience in ecommerce / digital business & supply chain or Logistics.