SAP Business Support Specialist 

Czechia, Prague, Prague 

774604670

Core tasks include:

• Handling and resolving end-user inquiries through advanced knowhow: analyzing the root cause of the issue, investigating, testing and/or identifying the right path for resolution
• Working in a multi-channel environment where support is provided via call-out, ticketing,… You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
• Growing and multiplying knowhow to scale, partner, and evolve the way we work
• Prioritizing by business urgency and addressing topics through productive engagements, handovers, and follow-up (Quality & Touch points) with attention to SLAs
• Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
• You may contribute input and or take the lead of scope-related or process-related projects

In addition, you will bring

• A customer-service attitude: polite, helpful, quality-oriented and empathic
• Analytical skills/Inquisitive mindset: asks the right questions
• Multitasking & prioritization skills
• Strong English communication skills
• A can-do attitude
• Confidence in navigating challenging situations
• A bachelor’s degree and or equivalent work experience - we are looking for someone with some experience, therefore comfortable in a corporate environment

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