Join the industry leader to design the next generation of breakthroughs By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Role Responsibilites:
The Lead Account Manager is responsible for multiple accounts, effort focused on increasing Honeywell’s book of business with new and existing customers and leveraging relationships in the Territory assigned. The role will upsell and cross-sell, into client organizations and multiple stakeholders. You will drive cross-functional alignment to customer needs. You will participate in identification of verticals and leveraging Honeywell know-how in penetration of market as well as pursuit of strategy planning, and customer negotiations. You will consult prospective users on product capability and provide valuable input for product development. You would specialize in key built environment systems, including but not limited to; BMS, Fire, Security and Access with a strong-bias on leading Integrated, SaaS and IoT propositions.
- Managing aspects of customer relationships with the goal of providing superior service and maximizing value
- Understanding and articulation of the value that Honeywell brings, to the customer, to drive specific business outcomes
- Maximizing Direct Business market share in Territory assigned
- Communication of the customers’ needs and requirements within the HBS organization and aligning portfolio to market requirements.
- Solving customer issues, including escalation to the Management Team, to ensure 100% customer satisfaction
Balance and persistence in customer follow-up - Responsible for account retention/growth.
- Drive demand and deliver on sales targets
- Renew and convert maintenance contracts to ‘Connected’ solutions, as well as cross selling a wide and complimentary range of building solutions in order to grow our share of wallet.
- Engage with end-user customers individually, with a front-line seller/product specialist, and/or to create and close opportunities
- Attend sales calls to recommend products, provide technical sales support, and identify help needed in closing large opportunities
- Work directly in the field one on one with Product Specialists/Front-line Sellers to increase product and regulation knowledge and assist in closing opportunities at end-user customers. Accomplished in sales visits by product recommendations, demos, and training
- Review sales pipeline, monitor trends, and lead in development of key account planning aligned with Honeywell vision for territory assigned
- Engage in 2-way communication with offering managers and engineering to pass on industry intel, requested NPIs, product feedback, and problem solve issues within the business, develop and sustain long-term customer relationships;
- Drive Growth across the Projects & Services LOB including being a champion for Top-Line Growth in alignment with the North Africa Organizational Leadership
- Facilitate resolution of all customer problems; Serve as a central resource for all customer communication. Serve as the customer’s ambassador and advocate;
Key Skills and Qualifications:
- Have 15+ years experience in Sales roles
- Have 10+ years’ experience in the Moroccan Market with Building Automation background.
- Demonstrated Market penetration & key account connections
- Be a Master in Challenger methodology,
- Fully aware of Honeywell technologies/solutions and offerings.
- Be based in Morocco.
- Hold a degree in Engineering or Business Administration or related.
We Value:
- Demonstrated ability to develop and foster strong customer relationships
- In-depth knowledge of Honeywell and competitor platforms, products and technologies
- Experience in technical writing and preparation of proposals
- Strong verbal and written communications skills in French, English & Arabic
- Familiarity with local regulatory requirements and future mandates
- Ability to achieve results individually & through influence in a matrixed-team environment
- Ability to communicate effectively across language and cultural barriers
- Masters degree in Business Administration or related
If this is your dream role, then we'd love to hear from you.
Additional Information - JOB ID: HRD237131
- Category: Sales
- Location: 2 Rue El Haouza Oukacha,Casablanca,GRAND CASABLANCA,20000,Morocco
- Exempt