Uber Travel & Meetings Manager 

United States, West Virginia 

773051642

Operational Management

• Oversee day-to-day travel & meeting operations, ensuring efficient and effective processes
• Lead JIRA service desk management of travel & meetings inquiries (SLAs, macros)
• Implement travel & meetings policy updates & changes
• Oversee the travel agency operations and drive enhancements from a configuration, service & user experience perspective
• Optimize online booking tool adoption for travel & meetings platforms
• Engage with stakeholders, travelers and travel arrangers, office managers, country and city teams to help shape preferred airline and hotel selection.
• Implement innovative solutions to improve travel & meetings operations & enhance supplier management processes.
• Ensure SLAs metrics are met & well managed with stakeholders.

Vendor and Supplier Management

• Negotiate contracts and agreements with suppliers to secure favorable terms and conditions
• Develop and maintain strong relationships with suppliers, including airlines, hotels, car rental companies, travel agencies & venue sourcing companies.
• Manage and drive performance of preferred suppliers and conduct quarterly performance reviews

Compliance and Reporting

• Ensure compliance with travel policies, legal regulations, and industry standards.
• Prepare and present regular reports on travel & meetings operations and performance metrics.
• Conduct audits to identify areas for improvement and implement corrective actions.
• Reinforce standard operating procedures and policies across travel & meetings programs to drive compliance

Collaboration and Communication

• Partner with global and regional stakeholders to optimize program performance and resolve business and operational issues in an innovative, efficient and effective manner (Travel Security, Legal, HR, IT, Sourcing, Analytics).
• Partner with the Travel & Expense teams to support new program launches and ad-hoc projects
• Communicate supplier-related updates and changes to relevant teams and departments.
• Provide training and support to employees on travel supplier-related matters.

Team Leadership

• Lead a high performing team that is focused on mission, goals, results, customer service and doing the right thing for the company.
• Consistently lead cohesive team meetings that evokes strategy, inclusiveness, accountability, empowerment and growth.
• Effectively mentor, train and upskill team members; placing high priority in professional development, goal setting, recognition, and retention.

Basic Qualifications

• Bachelor’s degree & 5+ years' progressive experience in Travel teams, preferably in a global shared services environment; OR 7+ years' progressive experience in Travel teams, preferably in a global shared services environment

Preferred Qualifications

• GTP/GLP Certification strongly preferred
• Demonstrated experience in optimizing supplier performance driven with an analytical mind and strong business acumen
• Excellent knowledge and understanding of international travel regulations and customs
• Ability to manage and mentor team members to coach/train and up-skill
• Excellent verbal and written communication skills, including experience in presenting insights to employees, internal departments, and senior management audiences
• The ability to simultaneously manage multiple initiatives while making a day-to-day difference
• A team oriented player. You will be interfacing with all levels of Uber employees, partners and vendors
• Hands on experience and willingness to be “in the weeds”
• Ability to work in a high-paced, deadline driven culture
• Intermediate project management and time management skills
• Intermediate analytical and critical thinking skills
• Intermediate Microsoft Office PowerPoint and Word skills

For Dallas, TX-based roles: The base salary range for this role is USD$114,000 per year - USD$127,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .