Uber Product Manager II 

United States, West Virginia 

772413880

About the Role

About the Role

As a Product Manager for Customer Obsession, you will be responsible for the initiatives to improve customer engagement after support interactions across mobile and web for Riders, Drivers, Eaters, and Businesses using Uber. You will be using best-of-breed technologies, and latest machine learning, data science techniques, and design thinking to accomplish this at a scale that has never been done before in the industry.

- - - - What the Candidate Will Do ----

1. Lead product strategy and development of the Channels & Routing platform charters
2. Work closely with a substantial global community operations organization to define channel strategies & support entry points for users to reach out to support
3. Work closely with multiple tech teams to define best-in-class contact routing strategies and experiment with a breed of AI/ML technologies
4. Be accountable for the quality of releases, balancing quality vs speed
5. Manage and work with 3rd party products and services that integrate in the Platforms
6. Do competitive research and introduce industry best practices into channels & routing platforms
7. Collaborate with the design team and guide their investments for research, prototyping, experimentation, and overall design thinking
8. Be incredibly truth-seeking. Collect whatever data is vital to advise product direction, whether in the form of competitive intel, rider behavior, or other business metrics. Solicit and welcome critical feedback.
9. Make tradeoff decisions based on technical and business insights and experimentation
10. Supervise and measure launched products and feed insights back into product development process to drive growth
11. Clearly communicate product plans, benefits, and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees to riders

- - - - Basic Qualifications ----

1. A computer science undergraduate degree or other engineering degree equivalent.
2. 5+ years of product experience delivering highly successful and innovative data products or platforms.
3. Data-driven decision-making ability.
4. Design thinking and customer-centric approach to building, experimenting, and iterating products
5. A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
6. High standards across the board - from your own contributions to the people you work with to the products you work on.
7. Grittiness: You don't hesitate to take initiative and address something hands-on, you persevere when others give up.
8. Passion for Uber's mission and the company's hybrid technology/operations nature.
9. A deep desire to grow and learn.

- - - - Preferred Qualifications ----

1. Technically proficient in engineering processes and frameworks, with the ability to constructively challenge technical designs. Actively pursues self-development and growth in this area.
2. Experience with machine learning workflows, AI-powered data products, or advanced analytics tools.
3. Prior experience working in agile product development environments.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .