NICE Senior Product Manager 

United States, Utah, Sandy 

771060101

Essential functions of the Senior Product Manager include developing market and product requirements for the NICE product/solution offering, based upon customer, competitive, technical, and market information. The Senior Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NICE, including with potential customers.

How will you make an impact?

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.
• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release.
• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.
• Prioritize and update defects, improvements, and enhancements.
• Design / Storyboard and develop product demonstration scenarios within the application.
• Participate in customer-facing sales meetings, events, and user conferences as a product expert.
• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).
• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.

Have you got what it takes?

• 8+ years’ experience with software product management, professional services, or in another relevant role.
• Excellent written and oral communication skills.
• Demonstrated experience as a persuasive and persistent advocate for customer needs.
• Excellent cross-functional team leader with project management skills.
• Demonstrated ability to take the initiative and work in a self-directed manner.
• Ability to thrive in a changing environment.
• Ability to communicate comfortably across all levels of corporate structure.
• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.
• Contact Center Business experience preferred.
• User experience / Graphic design skills a plus, but not required.
• Knowledge of telephony infrastructure a plus, but not required.
• Bachelor’s Degree (MBA preferred).

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