EY ServiceNow IRM Senior Manager - Toronto 

Canada, Ontario, Toronto 

770144168

We are seeking a highly skilled and experienced ServiceNow IRM Senior Consultant/Manager with a comprehensive understanding of ServiceNow technology and a robust development background. The ideal candidate will have over 5 years of experience in designing and implementing ServiceNow solutions, with specialized expertise in Governance, Risk, and Compliance (GRC) areas. This role requires a strategic thinker with excellent communication skills, capable of collaborating with cross-functional teams to drive successful outcomes.

Your key responsibilities

• Design, develop, and implement ServiceNow IRM solutions for clients, ensuring alignment with business requirements and stakeholder objectives.
• Provide expert consultation on best practices for ServiceNow IRM ensuring adherence to industry standards and ServiceNow implementation best practices.
• Define and document the architecture of ServiceNow IRM implementations, overseeing their deployment and ensuring they meet stakeholder objectives.
• Develop and maintain architecture and solution designs that support stakeholder objectives, ensuring compliance with ServiceNow implementation best practices.
• Conduct assessments of the effort and complexity of ServiceNow enhancements via demands or projects, providing technical evaluations against the ServiceNow platform.
• Collaborate with business partners, architects, and other teams to identify and address complex technical and functional needs of systems.
• Establish and recommend changes in development standards, including design and coding standards, to enhance overall platform quality and maintainability.
• Provide technical guidance and mentorship in platform development and platform-wide solutions, ensuring robust, scalable, and maintainable implementations.
• Lead GRC processes and technology enablement initiatives, providing guidance and expertise to team members and stakeholders.
• Participate in RFPs/RFIs responses and proposals, including preparing project plans, expected project timelines, and resource allocation.
• Facilitate workshops and meetings with stakeholders, effectively communicating complex ideas and advocating for technology solutions.
• Work independently and efficiently under tight timelines, consistently delivering high-quality results by critical deadlines.
• Apply Agile and traditional SDLC delivery methodologies to manage project lifecycles, ensuring timely and successful project delivery.

Skills and attributes for success

• Demonstrate and apply a thorough understanding of ServiceNow platform
• Possess strong analytical and problem-solving skills
• Self-motivated and willing to ask probing questions to identify client opportunities
• Possess strong communication, presentation and technical writing skills to describe ideas, concepts and issues that involve interpretation, analysis and assessment of complex conceptual topics
• Willingness to travel on short notice to meet client needs

To qualify for the role, you must have

• University degree in finance, computer science, information systems, mathematics, engineering, or a related discipline.
• Minimum 5 years of experience working on the ServiceNow platform, with a focus on IRM.
• 3+ years of experience in ServiceNow IRM design, architecture, and implementations, with a solid understanding of the ServiceNow IRM model, plugins, and accelerators, as well as solution experience in ITSM, ITOM, and integrations.
• Proficient in JavaScript, HTML, AngularJS, AJAX, CSS, and JSON, with in-depth knowledge of the ServiceNow CMDB structure and data model.
• Strong knowledge of ServiceNow platform components, including custom business rules, client scripts, script includes, UI policies, Flow Designer, UI builder, Scripted REST APIs, ACLs, and integrations.
• Proven ability to manage multiple tasks and deadlines simultaneously while maintaining high-quality standards.
• Prior consulting experience is a plus, along with familiarity with Agile and traditional SDLC methodologies.
• Bilingual skills in French and English are a strong asset.
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – Risk and Compliance

Ideally, you’ll also have

• Self-starting attitude, an ability to think outside the box and thrive on new challenges
• Strong technical background in ServiceNow and a deep understanding of risk management frameworks.
• Ability to navigate complex environments and drive strategic initiatives that enhance organizational risk management capabilities.

What we look for

If you’re a problem solver with a talent for addressing complex client problems, we’re interested in you. You’ll need to be great at solutioning, ready to listen and confident in challenging the status quo. If you have a genuine passion for helping businesses address their most pressing problems, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you