Capital One Sr Operations Representative 

Philippines 

769815878

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Operations Representative

Functional Knowledge.Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.

Completes and passes assessment of required trainings within timelines to prevent potential job risks

May be assigned / rotated across sub-functions:

Anti-Money Laundering-List Screening Organization (AML-LSO):Supports the AML process through list screening operations (new and existing accounts) which may include executing a variety of tasks in support of the conduct of investigation, suspicious activity

investigations and compliance to LSO processes

Basic Qualifications:

● High School Graduate

● Communication skills in delivering appropriate, direct, and straightforward information.

● Appropriately tailors written and verbal communications

● Customer orientation in understanding and listening to customer concerns

● Problem solving skills in recommending solutions to address customer needs and expectations

● Strong attention to detail and good judgment

● Ability to handle difficult calls and sensitive information

● Team-player

● Computer-literate

● Willing to be trained

Preferred Qualifications:

● 1 year of experience in banking industry preferred for Anti Money Laundering-List Screening Organization (AML-LSO) and Customer Protection Resolution (CPR)

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.