Capital One Sr Operations Representative - Disputes Fraud Philippines 592072268
Account Servicing.Listens attentively to customers in order to address issues / questions responsibly; Updates account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
Functional Knowledge.Displays expertise in product and service knowledge; Understands and adheres to company policies and procedures.
Training.Completes and passes assessment of required trainings within timelines to prevent potential job risks
Will be assigned to:
Basic Qualifications:
High School Graduate
Communication skills in delivering appropriate, direct, and straightforward information.
Customer orientation in understanding and listening to customer concerns
Problem solving skills in recommending solutions to address customer needs and expectations
Strong attention to detail and good judgment
Ability to handle difficult calls and sensitive information
Team-player
Computer-literate
Willing to be trained
Preferred Qualifications:
1 year of experience in banking industry preferred for Fraud and Disputes Operations
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
משרות נוספות שיכולות לעניין אותך
