GE HealthCare Lead Service Integrator 

United States, Kentucky 

769583589

The Lead Service Integrator (LSI) is responsible for defining and ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI and iterative programs.
Roles and Responsibilities

• Work with product team to define service strategy

• Own product and subsystem requirements related to serviceability and proactive monitoring/diagnosis

• Define service process (install, upgrades…) and be responsible for service process validation

• Define and validate procedures for field modifications, updates, and upgrades

• Ensure field service training

• Work with third party OEM partners for service readiness

• Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction

• Work independently and drive product service deliverables across diverse multifunctional and multi-regional development teams

• Actively participate in defect reviews to prioritize operations and service improvement opportunities

Required Qualifications

• Bachelor's degree in science/Engineering or a related field

• Minium of 5 years of experience in a service support role

• Medical device experience

• Design for Reliability (DFR) or Design for Service (DFS) experience

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

• Self-starter, energizing, results oriented, and able to multi-task

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.