Bank Of America Ops Professional Markets - Loan Operations 

United States, North Carolina, Charlotte 

768261206

Follows established written procedures and guidelines, provides standard reporting and analytical support. Uses established techniques, analyzes and resolves a wide variety of moderately complex operations problems and initiatives including transactions that require special handling and/or exception handling. Employees in this role have a college degree or comparable work experience. Required skills include: Excel knowledge, detail orientation, ability to manage multiple priorities and multi task, excellent time management and prioritization skills, ability to meet tight deadlines, ability and willingness to continuously learn on the job , ability to problem-solve and take ownership of process improvements, ability to work in a team environment, excellent verbal and written communication skills with ability to communicate with various stakeholders. Desired skills for this role include: expert Excel knowledge, Business, Finance, Accounting, Economics, or similar major preferred and basic understanding of and/or experience in Financial service industry.

Responsibilities:

• Functions could include project and technical enhancements and management of testing.
• Scope could include additional systems and processes across the Mortgages Loan Operations team.
• Functions include oversight of breaks and reporting
• Management of escalations, timely responses to senior management, support partners and desk regarding escalations.
• Involvement in system testing, enhancements and reporting routines to management for updates
• Participation in audit reviews, coordination with team for audit documentation and adherence to expected timelines
• Reporting, collection and production of team monthly metrics
• Communication and escalation of Production systems issues and reporting into EPIC
• Interpret legal documentation and other materials related to complex loan booking and structuring.
• Assist the team with performing due diligence required for loan closing and originations

Required Qualifications:

• Bachelor's Degree or equivalent experience.
• Strong Microsoft Office Skills: Excel (vlookup, Pivot Tables, etc.), Word & PowerPoint.
• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner.
• Risk minded - able to identify issues and escalate to management.
• Ability to work under pressure in a team environment during critical funding periods.
• Works well in a team environment and maintains focus to achieve the goals of the business.

Desired Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world