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Payoneer Customer Journey Supervisor 
United States, New York, New York 
767746528

08.08.2024


This role will be based in our New York, NY office.


What you’ll do:

  • Developing strategies online to ensure that our customers are answered within our service level agreement
  • Implementing different motivation techniques to maximize the amount of inquiries handled by our associates
  • Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services
  • Coordinate globally between our different operational teams and hubs to ensure a successful shift
  • Report to the business about our KPIS
  • Handling online crisis events in order to ensure the fastest recovery and minimize the effect on our customers
  • Utilizing our tools and dashboards to monitor our shifts effectively
  • To develop creative solutions during the online shift
  • To provide a professional and engaging atmosphere for our associates on the shift

What we’re looking for:

  • 5+ years of experience in large call center or customer service roles
  • 2+ years in supervisory capacity
  • Bachelors Degree
  • Self-learning ability
  • Responsibility and ownership taking
  • Problem-solving ability
  • Creative thinking and innovation
  • Proficient in MS Office - Outlook, PPT, Excel
  • Ability to excel under pressure

Preferred:

  • Experience in the financial services technology (Fintech) or SaaS industry

What we offer:

  • Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
  • 401K with employer match
  • Fitness/Wellness reimbursement
  • Generous PTO, paid holidays, and parental leave
  • Learning and development opportunities
  • Flexible work from home schedule
  • Volunteer activities
  • Fun office culture with supportive leadership

The annual base salary range for this position is: $60,000 - $75,000.