Payoneer Customer Journey Supervisor 

United States, New York, New York 

767746528

This role will be based in our New York, NY office.

What you’ll do:

• Developing strategies online to ensure that our customers are answered within our service level agreement
• Implementing different motivation techniques to maximize the amount of inquiries handled by our associates
• Investigate and analyze any barriers that are blocking our customers from contacting customer care or using our services
• Coordinate globally between our different operational teams and hubs to ensure a successful shift
• Report to the business about our KPIS
• Handling online crisis events in order to ensure the fastest recovery and minimize the effect on our customers
• Utilizing our tools and dashboards to monitor our shifts effectively
• To develop creative solutions during the online shift
• To provide a professional and engaging atmosphere for our associates on the shift

What we’re looking for:

• 5+ years of experience in large call center or customer service roles
• 2+ years in supervisory capacity
• Bachelors Degree
• Self-learning ability
• Responsibility and ownership taking
• Problem-solving ability
• Creative thinking and innovation
• Proficient in MS Office - Outlook, PPT, Excel
• Ability to excel under pressure

Preferred:

• Experience in the financial services technology (Fintech) or SaaS industry

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

The annual base salary range for this position is: $60,000 - $75,000.