Capital One Repossession Account Management Senior Coordinator - Work Home 

United States, Oregon 

767718437

Responsibilities:

• Manage accounts eligible for both voluntary and involuntary repossessions, ensuring all actions are compliant with established policies and procedures

• Identify accounts requiring holds to be removed and process assignments accordingly, particularly for accounts impacted by P.O. Box addresses or other special circumstances

• Create and monitor repossession assignments to ensure efficiency in repossession processes and the resolution of account issues

• Work closely with internal teams and external vendors to ensure the seamless execution of repossession assignments, maintaining clear communication throughout

• Maintain detailed and accurate documentation of all actions taken on accounts, ensuring transparency and regulatory compliance

• Proactively identify and address any operational issues, escalating matters when necessary, to minimize disruptions and improve workflow

• Support the Unit Manager with additional tasks as needed to ensure the overall efficiency and effectiveness of repossession operations

Department Hours of Operation:Monday - Friday 7:00am - 6:00pm CST

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of repossession experience in auto finance

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• At least 2 years of of repossession experience in auto finance

• At least 1 year of experience using LexisNexis or Tableau or RDN

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.