JPMorgan Payment Lifecycle Manager II - Global Card 

Philippines, Quezon City 

76686881

As a Payment Lifecycle Manager II within Global Card Operations, you will have the opportunity to manage the day-to-day operations of the Commercial Card Billing Reconciliation Team. You will be in charge of business deliverables and leading a team that resolves out of balance conditions within the Global Commercial Card central bill portfolio. This includes mitigating potential risks and strategizing resolutions. You will work closely with other client operations teams/sites to ensure business goals and objectives are met. You will understand the key metrics and risk components within each line of business and guide your team to meet the financial goals and objectives. You will also partner globally with regions where our business operations are located and maintain staff and budget requirements.

Job Responsibilities:

• Manage individual/team/business performance to achieve and exceed business expectations
• Provide overall supervision/leadership to the staff during their shift operating window.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Foster information sharing so that continuity of data exists within the site and across the business.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Regular reviews of procedures assuring new processes are documented.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
• Manage incidents and events
• Provide assistance with quality control monitoring, process inspections/RAMP tests, audit requirements
• Perform other duties as assigned

Required qualifications, skills and capabilities:

• Graduate with minimum 3 years of experience in Financial Operations and People Management.
• Experience in Billing Operations, business process improvements, quality management, accounting and other process related fields
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English.
• Time management and organizational skills
• Proven leadership and people management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Strong PC, project management, and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues. Proven ability to build strong business relationships within the site and across the business.

Preferred qualifications, skills and capabilities:

• Understanding of Accounting principles with a BA/BS in Accounting, Finance or related discipline preferred or equivalent work experience accepted.