Key job responsibilities
As a Support Engineer, you will/may:* Troubleshoot documented issues and determine root cause
* Manage trouble tickets through to resolution or escalation using existing documentation, procedures, and tools
* Use technology to monitor security vulnerabilities and eliminate risks
* Automate tasks to eliminate manual works.
* Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.)
* Experience working in an Agile environment using the Scrum methodology
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
משרות נוספות שיכולות לעניין אותך