JPMorgan Technology Support I-UNIX/AWS 

India, Maharashtra, Mumbai 

764029674

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Proficiency in Unix/Linux operating systems
• Strong command of scripting languages such as Shell, Python, or Perl for automation tasks
• Experience with database technologies including SQL and Oracle
• Knowledge and hands on experience on either AWS or GKP cloud based systems (Cloud Certified).
• Knowledge of monitoring tools like Geneos, Splunk or Dynatrace for performance monitoring and troubleshooting Terraform
• Familiarity with version control systems such as Git Bitbucket
• Understanding of networking concepts and protocols (TCP/IP, HTTP, DNS)
• Exposure to job scheduling tools like Control-M or Autosys and APM
• Experience with ticketing systems such as ServiceNow or JIRA for incident tracking and resolution

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Having experience on observability and telemetry tools like Datadog, grafana is highly desirable.
• Having SRE/DevOps mindset with knowledge around SLI, SLO, Error Budgeting
• Familiarity with ITIL framework and incident management processes
• Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)