Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
Job responsibilities
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Required qualifications, capabilities, and skills
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Proficient in any of distributed technology: Java/Unix/ SQL/Oracle
- Knowledge of any of scheduling tool for ex. Autosys/control M
- Should have good understanding of ITIL principles
- Good knowledge of Unix OS with the ability to carry out root cause analysis
Preferred qualifications, capabilities, and skills
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Knowledge of Payment system processes is an added advantage