Bank Of America Transaction Management Ops Analyst 

United States, New Jersey 

762422685

This job is responsible for complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Required Skills:

• Client Communication
• Policies, Procedures & Guidelines
• Attention to Detail
• Independent Work-Ethic
• Prioritization of Deliverables
• Problem Solving
• Written and Oral Communications
• Work In Team Environment
• Result Orientation

Desired Skills:

• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Research
• Result Orientation ​

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

1st shift (United States of America)