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Google Social Communications Escalation Manager 
United States, New York, New York 
76214957

Today

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
  • Bachelor’s degree or equivalent practical experience.
  • 5 years of experience in a project management or management role.
  • 4 years of experience working with incident response management, risk mitigation, customer support and social media communications.
  • 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete information.

Preferred qualifications:
  • Experience working cross-functionally with PR, Marketing, Product and Legal teams.
  • Experience designing and executing operational exercises.
  • Experience in crisis response strategy and copywriting under timely, strict deadlines.
  • Experience developing and delivering training content.
  • Experience managing communications on public platforms, including social media.
  • Ability to manage multiple projects simultaneously and effectively lead initiatives with various stakeholders.