EY ServiceNow Technical Consultant 

Australia, Victoria, Melbourne 

761951520

Your key responsibilities

• Defining, designing, and implementing ServiceNow solutions and ensuring they are aligned with business requirements.
• Working closely with clients to build ServiceNow-based business solutions that address their needs.
• Configuring and enhancing ServiceNow platform using scripts and application capabilities.
• Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.
• Providing support and troubleshooting for the ServiceNow platform, with an emphasis on user satisfaction, accuracy, and effectiveness.
• Creating and maintaining system design and end user documentation for all applications in the ServiceNow platform.
• Conducting user training sessions and creating user guides.
• Participating in all technical aspects of the ServiceNow program and solution delivery.
• Perform system and integration testing, ensuring best practices are followed.
• Ensuring that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations

What we look for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Minimum of 5 years of experience with ServiceNow platform, or minimum 3 years with ServiceNow platform and additional years with similar products
• Bachelor’s degree in computer science, Information Systems, or a related field.
• Proven experience with ServiceNow implementation, configuration, development, customization, and integration.
• Strong understanding of ServiceNow core platform capabilities and data model.
• Strong understanding of ITIL processes.
• ServiceNow System Administration certification or other ServiceNow certifications are preferred.
• Strong interpersonal skills to interact with diverse groups of individuals and build successful relationships at all levels.
• Strong project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure.
• Excellent communication and presentation skills to effectively explain possible solutions to non-technical and technical stakeholders.
• Experience with ServiceNow platform capabilities beyond core modules highly desirable
• Experience with ServiceNow Protected Platform desirable

What we offer you

• Career development:At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences
• Flexible work arrangements:Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package:From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally
• Salary:We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

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