Amazon Cloud Support Engineer Big Data / AIML 

Australia, New South Wales, Sydney 

761176719

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will interact with leading engineers and customers around the world to troubleshoot, build, secure, and optimise their workloads.
Key job responsibilities
· First and foremost, this is a customer support role – in The Cloud· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
A day in the life
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies, specifically within Machine Learning
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading engineers around the world· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
· Drive customer communication during critical events
· Drive projects that improve support-related processes and our customers’ technical support experience
· Write tutorials, how-to videos, and other technical articles for the developer community
· Work on critical, highly complex customer problems that may span multiple AWS services

- Strong analysis and troubleshooting skills and experience
- Experienced with Linux system monitoring and analysis
- Good understanding of distributed computing environments
- Exposure to Virtualization (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Dynamo DB, EMR, Glue, Athena
- Exposure to security concepts / best practices