Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

MoonActive Customer Support Specialist 
Israel, Tel Aviv District, Tel Aviv-Yafo 
759395626

12.09.2024
Responsibilities
  • Serve as the point of contact for our players, efficiently resolving inquiries and ensuring customer satisfaction.
  • Collaborate closely with various teams within the company to optimize the player experience.
  • Identify, track, and analyze trends in player inquiries and issues, providing proactive resolutions and suggestions.
  • Create and maintain workflows in the Internal Knowledge Base to ensure accuracy and relevance.
  • Lead projects from initiation through completion, ensuring timely delivery.
  • Identify opportunities for improvement and implement strategies and optimizations to enhance department KPIs.
Requirements
  • A minimum of 1 year in customer support with experience in knowledge-related roles.
  • Proficiency in English and Hebrew.
  • Highly customer-focused with excellent communication skills.
  • Ability to collaborate effectively with various teams.
  • Proactive, creative, and self-driven attitude.
  • Strong analytical and organizational skills with a data-driven approach.
  • Experience using Zendesk, including Explore, or other CRM systems.
APPLY FOR
THIS POSITION