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What you’ll do
Providing EMEA shift coverage in a 24x7x365 operational team.
Extensive experience leading and managing high severity major incidents in a time critical environment.
End to End ownership of major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined metrics.
Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely.
Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process.
Experience in using service management toolsets like Service Now or SaaS to log and manage incidents.
What we’ll need from you
A minimum of 2 year in experience in major incident Management or service management functions.
A relevant educational background and certifications like ITIL combined with practical best practise process experience.
Fluent in English. Proficiency in Spanish is a plus but not mandatory.
A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements.
Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives.
Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.
By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
A discretional annual performance related bonus
A chance to make a difference with various affinity networks and charity initiatives.
Time Type:
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