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Citi Group Major Incident Manager EMEA 
Poland, Masovian Voivodeship, Warsaw 
63866188

06.09.2024

What you’ll do

  • Providing EMEA shift coverage in a 24x7x365 operational team.

  • Extensive experience leading and managing high severity major incidents in a time critical environment.

  • End to End ownership of major incidents with aim to minimize the time to restore the services. Ensure all Major Incidents are communicated in executive technology and business-centric terms within the defined metrics.

  • Excellent verbal and written communication skills with the ability to analyze, articulate and present complex issues clearly and concisely.

  • Knowledge of incident management best practices as part of continuous service improvement to improve and enhance the process.

  • Experience in using service management toolsets like Service Now or SaaS to log and manage incidents.

What we’ll need from you

  • A minimum of 2 year in experience in major incident Management or service management functions.

  • A relevant educational background and certifications like ITIL combined with practical best practise process experience.

  • Fluent in English. Proficiency in Spanish is a plus but not mandatory.

  • A highly motivated self-driven approach with a positive can-do attitude, with the ability to keep a perspective on the bigger picture and necessary details to ensure continuous improvements.

  • Stakeholder management skills on several organizational levels including peers, business users, service owners, and executives.

  • Intermediate knowledge of MS Excel, PowerBI, Tableau is a plus.

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

  • Private Medical Care Program

  • Life Insurance Program

  • Pension Plan contribution (PPE Program)

  • Employee Assistance Program

  • Paid Parental Leave Program (maternity and paternity leave)

  • Sport Card

  • Holidays Allowance

  • Sport and team recreation activities

  • Special offers and discounts for employees

  • Access to an array of learning and development resources

  • A discretional annual performance related bonus

  • A chance to make a difference with various affinity networks and charity initiatives.

Time Type:

Full time

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