Amazon Support Engineer 

United States, California 

758472038

ABOUT THIS ROLEAs an IT Support Engineer, you will...
- Provide ticket-based, walk-up, and remote support for Audible’s growing multi-site user base and environments
- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues
- Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling
- Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services- Research, procure, vet and deploy new hardware and software solutionsABOUT AUDIBLE

- 3+ years of related industry experience in an customer focused enterprise environment
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience

- Associate’s degree in IT-related field plus 3+ years of progressively responsible experience
- Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
- 4+ years of computer networking experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Ability to explain complex IT concepts in simple terms
- Experience working in an Agile environment
- Consistently adhering to established SLAs for tickets, and meeting deadlines for project based work
- Excellent written and verbal communication skills
- Proven ability to work successfully with limited supervision
- Willingness to travel on occasion to remote offices domestically and internationally