Salesforce Technical Support Engineer - Portuguese Spanish Speaking 

United States, Indiana, Indianapolis 

757484115

Job Category

Job Details

• In your role as a Support Engineer, you are the first point of contact for customers experiencing deliverability challenges. Job responsibilities include but are not limited to:

• Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.

• Developing and maintaining technical expertise in assigned areas of product functionality. Providing feature explanation and deliverability best practices.

• Managing customer expectations and the customer experience to maximize customer satisfaction.

• Actively maintaining and participating in job-related training activities.

• Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.

• Multitasking and performing effectively under pressure.

• Creating and curating knowledge content.

• Fluent proficiency in writing & speaking Portuguese or Spanish.

• Bachelor's degree in Computer Science or a related field, or equivalent experience in a Systems Administrator role.

• Experience managing Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) services.

• Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.

• Understanding of SSL, TLS and HTTPS.

• Excellent written and verbal communication skills.

• Experience with Salesforce and/or CRM applications and other cloud-based technologies.

• Experience working in ReturnPath from Validity.

• Clear comprehension of Object-Oriented Programming (OOP).

• Experience with reading/writing HTML and CSS.

• Experience with Database concepts, Data management (RDBMS), and SQL.

• Experience with developing Applications using SOAP and REST API's.

• Demonstrated skill in Customer Support or Customer Service in a customer-facing role.

• Experience with recognizing Splunk data sources and analyzing the data for anomalies and trends.

• Salesforce Certifications:

• Salesforce Marketing Cloud Email Certification.

• Salesforce Marketing Cloud Administrator Certification.

• Salesforce Marketing Cloud Developer Certification.

• Salesforce.com Certified Administrator (ADM201 Certified).

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental. leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership.

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.

• For more details, visit

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