Intuit Senior Service Support Specialist 

United States, Arizona, Tucson 

755234322

Problem Solving Skills

• Strategic thinker
• Innovation savvy, test and learn new ideas
• Flexibility, Adaptability and Resilience
• Feels comfortable challenging current and new processes using the customer lens
• Actively contributes to innovation by participating in testing and prototyping opportunities to improve customer experiences.
• Interprets and responds to quantitative/qualitative data and crafts recommendations/innovates based on that data

Qualifications

• Comfortable assisting escalated situations and in a fast paced environment
• Balance Priorities and work independently
• High Emotional Intelligence with a strong attention to detail
• Excellent problem-solving skills with demonstrated ability to solve for customers
• Self-starter, who needs little day to day oversight and can function in a highly matrixed, remote environment
• Coding and scripting knowledge to programmatically work with data is a plus. Embraces feature innovation and applies a novel technique that leads to tangible improvement in a measurable customer benefit or Intuit-specific problem.
• Ability to solve for the most complex and elevated customer inquiries where analysis of situations or data requires a review of a variety of factors
• Early adopter of new tools and techniques and learns by experiments. Looks for ways to automate and simplify tasks/validation of security controls in the feature or area they’re working on that are manual and mundane. Brings fresh perspective into new ways of doing existing tasks.
• Minimum of 2 years’ experience in QuickBooks Desktop, Online or Accountant Product knowledge is a plus