Capital One Senior Manager Chief Staff 

United States, Illinois, Chicago 

754869735

Senior Manager, Chief of Staff

The Chief of Staff office drives horizontal key initiatives that support ~6000 associates across multiple geographies and business domains. This Senior Manager, Chief of Staff - Workforce Strategy & Operations position will be a critical part of the Card Tech+ Chief of Staff team managing the organization’s International Expansion program.

Responsibilities:

• Drive and manage the execution of our short and medium international expansion strategy; includes headcount projections, location strategies, and skillset requirements

• Contribute to longer-term international expansion forecasts and strategy in partnership with engineering and business leaders

• Manage global cross-functional partners to provide perspective on implications to Finance, Operations, Technology, and HR leaders

• Provide end-to-end project management support for preparation, onboarding, and monitoring of expansion; this includes budgeting, engineering intent alignment, and transition planning

• Use labor intelligence data, HR acumen, business knowledge, workforce strategy, and org. design principles to provide recommendations and influence decision making

• Act as a trusted advisor to Technology leaders, Product leaders, and Chiefs of Staff, understanding their strategic priorities, roadmaps, and organizational needs to inform workforce planning

• Contribute to the continuous improvement of workforce planning methodologies, tools, and processes, championing best practices and leveraging technology to enhance efficiency and accuracy.

• Build repositories, models, and/or educational materials to help the organization better understand ways of working, organizational health principles, workforce norms, and how/where leaders can improve their organizational health

• Build workforce planning models and headcount projections

• Advise and manage decisions on short to medium-term capacity

• Develop and define new labor optimization strategies that help to identify efficiencies which may be leveraged across the Card Technology organization.

• Own and support various workforce strategy initiatives and pilots across the organization; includes end-to-end strategy drafting, project management, and initiative tracking

• Host cross-functional working sessions to align business and engineering leaders on long-term international expansion efforts; design appropriate workback plans accordingly

• Hold regular updates and build close partnerships with Card Product, Finance, Risk, Tech, Chief of Staff, and HR partners

• Prepare executive readouts to Card Technology leaders on project outcomes, workforce findings, and workforce plans

• Be trusted conduit back to Workforce Strategy Business Partners and Central Workforce Team

Here’s what we believe will help you be successful in this role:

• Genuinely care about our associates and believe workforce strategy has a meaningful impact on business success and the lived-working experience of our Associates

• Enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• Have exceptional communication, project, and project management skills

• Regularly and systematically use data to uncover opportunities to drive decision making

• Are a collaborative, team player attitude with ability to navigate and influence across levels internally and external to our organization

• Have a blend of strategic and tactical thinking to balance overall objectives and priorities with needs and logistics

• Are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

• Have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines

• Are independent, can work autonomously, and are comfortable owning the end-to-end experience for project development with little direction

Basic Qualifications:

• Bachelor’s degree

• At least 7 years of experience in Project or Process Management

• At least 4 years of experience in Workforce Strategy, Planning, or Analytics

• At least 4 years of experience in either Google Sheets or Excel

• At least 1 year of experience of workforce modeling

Preferred Qualifications:

• Master’s Degree or MBA

• 9+ years of experience in Project or Process Management

• 5+ years of data analysis experience

• Expertise in SQL

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

McLean, VA: $193,000 - $220,300 for Chief of Staff Richmond, VA: $175,500 - $200,300 for Chief of Staff Chicago, IL: $175,500 - $200,300 for Chief of StaffThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.